Privacy Policy

Introduction

SpiderNine Technologies Limited ("SpiderNine," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our agentic AI platform and services.

Information We Collect

Personal Information

• Account Information: Name, email address, company details, and contact information
• Authentication Data: Login credentials, multi-factor authentication tokens
• Profile Information: Job title, department, preferences, and settings
• Communication Data: Messages, support tickets, and correspondence with us

Usage Information

• Platform Activity: Features used, tasks created, agent interactions
• Technical Data: IP addresses, browser type, device information, operating system
• Performance Metrics: Response times, error rates, system performance data
• Analytics Data: Usage patterns, feature adoption, user behavior (anonymized)

Business Data

• Content Data: Documents, files, and information you upload or process
• AI Training Data: Inputs and outputs used to improve our AI models (with consent)
• Integration Data: Information from connected third-party services

How We Use Your Information

Service Provision

• Provide and maintain our agentic AI platform
• Process your requests and execute AI tasks
• Authenticate users and maintain account security
• Provide customer support and technical assistance

Service Improvement

• Analyze usage patterns to improve our services
• Develop new features and capabilities
• Train and improve our AI models (with appropriate consent)
• Conduct research and development activities

Communication

• Send service-related notifications and updates
• Provide security alerts and system maintenance notices
• Share product updates and new feature announcements
• Respond to inquiries and support requests

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

Service Providers

• Cloud infrastructure providers (AWS, Azure, GCP)
• Authentication and security service providers
• Analytics and monitoring service providers
• Customer support and communication platforms

Legal Requirements

• Compliance with applicable laws and regulations
• Response to legal process, court orders, or government requests
• Protection of our rights, property, or safety
• Investigation of potential violations of our terms of service

Data Security

We implement comprehensive security measures to protect your information:

• Encryption: AES-256 encryption at rest, TLS 1.3 in transit
• Access Controls: Role-based access with multi-factor authentication
• Network Security: VPC isolation, DDoS protection, intrusion detection
• Monitoring: 24/7 security monitoring and incident response
• Compliance: SOC 2, ISO 27001, GDPR, and HIPAA standards

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Retained while your account is active
• Usage Data: Typically retained for 2 years for analytics purposes
• Business Data: Retained according to your data retention settings
• Legal Data: Retained as required by applicable laws

Your Rights and Choices

Access and Control

• Access: Request access to your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Export your data in a machine-readable format

Communication Preferences

• Opt out of marketing communications
• Customize notification preferences
• Control data processing for AI model training

International Data Transfers

We may transfer your information to countries outside your residence. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by relevant authorities
• Certification schemes and codes of conduct

Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will take steps to delete the information.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes through our platform or via email. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.